![]() Basically, they didn't even read my email and just responded with a template. It took a couple of hours but I received a generic email with basic stuff like reinstalling game, clear cache, make sure you type the correct email address and so on. I sent an email to the customer support, explaining the whole situation. Tried switching to Global and back to JPN, same issue still.Thinking maybe I bound my account after starting as guest so I entered my gmail + password and received error "Account does not exist (2001)".So I went ahead and tried a lot of things to see if I could fix the issue on my own. So I started to Google, checked Discord and found out that a lot of people had encountered the exact same issue as me. I thought that it was kind of strange but whatever, I entered everything and the game put me on the starting intro and I had to choose my in-game name. None of my friends play this game so I have never copied that ID and never took any screenshots either, and the ID is a long number which is hard to remember.Īround 5 days ago, I started the game as usual and when I signed in, the game prompted me to enter my birthday, country, server etc etc. ![]() As far as I know, there was no indication that I had record my user ID anywhere. I started playing and progressed kind of far (around lv35, 8-14 3* clear, spire 43, spent around 100$). When the game started I signed up using the "Google"-button on the sign-in screen, same as the majority of games. So I've been playing this game since day 2 of release. ![]() So why am I writing this post? Well, there is a lot of discussion surrounding this issue on the official Discord but the customer support has been, to put it mildly, lackluster. The bug being that your account gets reset for some unknown reason. The reason why I wanted you to do the previous steps is because of a bug that a lot of people have started experiencing. Go to settings -> user -> copy data and take a print screen of the window that shows up. ![]()
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